Terms of Service

Use this website for lawful shopping and information. By browsing or ordering, the visitor accepts these terms.

The site must not be scraped, overloaded, probed for vulnerabilities, or used to place automated orders. Access may be suspended when misuse is detected.

The store is provided as available. Maintenance, security work, or supplier outages may interrupt part of the service for a period.

Account credentials must remain private. A suspected compromise should be reported to support@tessasite.shop without delay.

A link to another website does not make that website part of this store. Its terms and privacy practices apply separately.

Copying the site or interfering with its code is not part of normal shopping. Access may be limited when traffic threatens other customers. A block may be reviewed when the activity was accidental.

An order is an offer to buy. A contract forms when Allhallow Trim confirms dispatch, not when the order button is pressed.

An order may be declined if stock runs out, payment cannot be verified, an address is incomplete, or fraud is suspected.

If an order is cancelled after payment, the full amount is returned. A reason is provided when the customer asks.

Stock is limited and not reserved by a basket. The order is checked again before packing, and any shortfall is reported before dispatch.

A confirmation email records the offer and order number. It does not guarantee availability until dispatch is confirmed.

A customer may request cancellation before dispatch. Once the parcel has a carrier scan, the return procedure applies instead. A cancellation reply confirms whether the order was stopped in time.

Prices appear in US dollars. Sales tax follows the delivery address and is calculated before the order is confirmed.

Payment is taken through Stripe on a hosted payment page. No card surcharge is added by Allhallow Trim.

A confirmed order price applies to that order. If a clear pricing error appears before dispatch, the customer may accept the corrected amount or cancel for a refund.

A promotion applies only under its stated conditions. Expired codes, duplicated discounts, and altered offers are not valid.

A bank or card issuer may apply its own international fee. That charge is set by the bank and is not collected by Allhallow Trim.

A payment that cannot be verified may pause the order. The customer is told what is needed before the order is cancelled. The order resumes when the payment check is complete.

The Return Policy forms part of these terms. It controls eligibility, exclusions, return carriage, and inspection.

Most unused goods may be returned within 30 days of recorded delivery. Refunds follow the timing and payment route in the Return Policy.

Returned goods remain the customer's responsibility until they arrive. Tracking is strongly recommended for valuable parcels.

A refund follows inspection and does not depend on a replacement being available. Out-of-stock lines may be refunded instead.

A return sent without approval may not be matched to an order. Contact support@tessasite.shop first and use the address supplied in the reply.

Nothing in these terms removes a consumer right that cannot lawfully be waived. The Return Policy provides the detailed process. Where the two documents differ on returns, the fuller Return Policy controls.

Care instructions: Allhallow Trim lists the size, material and the conditions each item was designed for on the product page, and those notes should be treated as the working limits. Anything electrical or load-bearing should be checked before first use, and anything that has been outdoors should be dried fully before it is put away.

Follow the product page and any supplied label. Where the two differ, the physical label should be followed and the listing should be reported.

Damage from misuse, neglect, or alteration is not covered by the return policy. Check assembled items for loose fittings before use.

A product should be used only for its described purpose. Cat supplies may need supervision during first use and regular checks for wear.

Stop using an item if it becomes unstable, torn, sharp, or unsafe. Contact support@tessasite.shop with photographs before attempting a repair.

Safety guidance is part of the product information. Keep labels, fittings, and instructions for future checks. A product that becomes damaged should be removed from use until its condition is assessed. Regular checks are important for items used daily.

Text, images, graphics, layout, and the Allhallow Trim name belong to Allhallow Trim or are used under licence.

Linking to a product page and quoting a short extract are allowed. Commercial copying, altered images, or misleading reuse is not permitted.

Third-party names and marks remain the property of their owners. A rights concern can be sent to support@tessasite.shop for review.

A product review may quote a short description when it links to the store and does not imply endorsement.

User-submitted text or images must not infringe another person's rights. Allhallow Trim may remove material that violates this rule.

A copyright notice should identify the work, the claimed right, and the page where it appears. A clear notice helps the material be reviewed without removing legitimate customer content. A response confirms the next step in the review.

Orders must not be placed with false details, stolen payment methods, or an intent to avoid payment.

The returns process must not be used as unpaid borrowing. Repeated abuse may lead to cancelled orders or restricted checkout access.

Attacks, automated traffic, and attempts to bypass security are prohibited. Suspected fraud may be reported to the relevant authority.

A customer must not impersonate another person or use contact details without permission.

Threats, abusive messages, and repeated nuisance orders may end support and access. The store may keep evidence needed for a legal report.

A restriction is reviewed when the facts change. Contact support@tessasite.shop if an order or account has been paused. The response explains the restriction and the evidence needed for review. Access may be restored when the review is resolved. The customer is told when the review starts.

Liability connected with an order is limited to the amount paid for that order, except where law does not permit such a limit.

Indirect or consequential losses are not accepted. Responsibility for death, personal injury caused by negligence, or fraud is not excluded.

A product issue is assessed from the item condition, the care instructions, and any manufacturer warranty. Nothing here discourages a valid complaint.

The customer should take reasonable steps to limit further loss after a problem appears. Evidence should be kept for the claim review.

A delay caused by weather, carrier failure, or an incorrect address is outside direct control. Allhallow Trim still helps pursue the available remedy.

A manufacturer warranty runs alongside these terms and may provide a separate route for a product defect. A claim under that warranty does not remove the return route available under this policy.

These terms may change when law, suppliers, or store operations require an update. The current version appears on this page.

A revision does not apply to an order retrospectively. The terms in force when the order was placed continue to govern that purchase.

Continuing to use the site accepts a revised version. Material changes are highlighted rather than hidden inside the page.

A revision takes effect when it is published unless the notice states another date. The revision date is displayed with the terms.

Questions about which version applies can be sent to support@tessasite.shop. Include the order reference for a purchase-specific answer.

If a change is required by law, it applies from the legally required date even when the page is updated later. The change does not alter the terms attached to an earlier completed order.

These terms are governed by the law that applies at the seller's principal place of business, without regard to conflict-of-law rules.

Before formal proceedings, send the order reference and a clear description of the dispute to support@tessasite.shop. Most issues can be resolved directly.

If direct resolution fails, the parties agree to attempt mediation. Consumer protections available in the customer's own location continue to apply.

A dispute notice should state the order, the problem, the remedy sought, and any evidence already available.

Mediation costs and location should be agreed before a session is booked. A party may still use a small-claims process where available.

A delay in raising a concern may affect the evidence available. Prompt contact gives both sides a clearer record. Nothing in this section prevents a customer from using a legal right that cannot be waived.

Questions about the site, an order, or these terms go to support@tessasite.shop. Include the order reference for a purchase question.

Legal notices should be marked clearly. A support message is normally answered within one working day.

Several issues can be raised in one email. The reply addresses each point so the customer does not need to repeat the message.

A formal complaint is logged with the date, order reference, and requested outcome.

If a message concerns privacy, use the privacy subject requested in that policy. A payment issue should include the payment date and amount.

Contact details may change with a policy update. The address shown on this page is the current support route. A reply confirms that the message reached the right team. The order reference should remain in the subject line.

Stock and product ranges may change without notice. An item is not reserved until the order is confirmed.

Product images are representative. Sizes, colours, materials, and measurements should be checked on the listing before purchase.

Obvious listing errors may be corrected. If an error affects an order, Allhallow Trim contacts the customer before dispatch.

Colour can vary between screens and production batches. A slight difference is not a defect when the item matches its description.

A compatibility note should be checked before purchase. Ask support@tessasite.shop when a measurement or fitting is unclear.

Availability can change while an item is in a basket. The order is confirmed against stock before the parcel is packed. A sold-out line may be removed and refunded before dispatch. The customer is told when that changes the order total. No replacement item is added without approval.